The Spatial Collection & Incident Recording System has been developed with the objective of streamlining workflows by the  services crew whilst improving the proactive reporting of maintenance and amenity issues at Hume City Council.

As part of the service, operators manually note down any issues of attention, such as derelict vehicles (usually blocking their path), overhanging tree branches, dumped rubbish etc.  Additionally, any residence whose  bin is overfull or has incorrect refuse is also noted.  This is a tedious process requiring additional stopping and handwriting and is not practised by all team members.

At times, residents call to complain that their bin was not collected.  Generally, a truck has to return and collect the bin even though it may not have been put out when the truck originally passed.

The application and its processes were created as an instrument to enhance the customer service capability of the  collection service.  The  team needed a way to validate collections (and hence non collections) so as to enforce the policy with regard to missed (i.e. late) bins.

Concurrent with the development of an electronic validation process, there was a significant focus by Council on “amenity” type issues. The aim is being proactive rather than reactive in the identification, reporting and actioning of amenity issues.