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Made-It-Easy Customer Feedback - FAQs PDF Print E-mail
Written by Deddy Kosasih   
Tuesday, 27 January 2009
EC PDA solutions also cover customer services for small to medium businesses. The Made-It-Easy Customer Feedback solution is a web service oriented application designed to better manage customer feedback. Our product is equipped with features that have been requested by many service companies particularly restaurants to provide both basic and very advanced statistical analysis on data obtained through customer analysis, including modeling of customer feedback and forecasting of future trends.

 

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Q. What is EC PDA?

EC PDA is a Ennoble Solution to file feedback electronically, to better manage customer feedback. 

 

Q. Why do I need to use this software?
Using this software is proven to increase time efficiency and reduce lost of data compare to filing paper work. If you are looking for increasing time efficiency and data integrity, this software if what you are looking for.

 

Q. Who is using it now?
We are currently providing our service and product to various range of department from governments to universities. Our clients include Universities, city councils, and governments.

 

Q. Can I access it from the web?
Yes. The software comes in package of tablet PC version and web module which allow the user to make report or booking based on the situation and the data provided in the database.

 

Q. Can I work offline?
Yes. The only time when the user is required going online is when tablet PC user needs to get data from the main database in the main server.

 

Q. Does it support multiple computers (tablet PC)?
Yes. The whole package (tablet PC, web module, and database) will be able to manage multiple users and will not affect the integrity of the software.

 

Q. What technology does this software use?
The tablet PC is developed using .NET technology integrated with GPS system to track down the current location of the user. It communicates with GPS, Bluetooth devices such as cameras, 3G modems.

The Web Module features Searching, Reporting, Dashboards, Administration functionality.

 

Q. How do I buy this software?
Feel free to contact us at +613-9533-2513 or email Sam Majid at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to discuss.

 

Q. What are the system requirements for this software?

                Tablet PC:

·         Windows® XP

·         800 x 600 or higher graphics resolution

·         Sufficient free hard-disk space

·         GPS machine

·         512 Mb of RAM memory

 

Web System:

 

·         Windows® XP

·         800 x 600 or higher graphics resolution

·         Web Browser

·         512 RAM memory

 

 

Last Updated ( Monday, 16 March 2009 )